We are a family/group of four persons. Which room is best for us?
Our Connection Rooms are perfect for you as they have consist of two rooms in a total with a private bath to share among yourselves. This way you have privacy yet are still close to each other.
How can I change my booking?
Subject to availability, changes to the travel dates of a pre-paid booking can be made by submitting a request by email, plus fees that occur by any rate difference.
If you are less than one day from your arrival date you can change your booking only directly with the hotel by calling our reservations team at +90 212 2923850. The change will be subject to availability.
What time can I check in?
Please informus of your expected arrival min. 24 hours time in advance. We will do our best to check you in straight away, though ensure you room will be ready no later than 14:00.
Do I have to pre-pay my room?
Your room will only be pre-paid, if you book at a non-refundable rate. Otherwise, payment will be due upon your arrival.
What is your cancellation policy?
All pre-paid bookings stated as non-refundable are not refundable. Unfortunately, in these cases cancelling a booking, not arriving for a booked stay or the hotel's denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.
Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled free of charge up to 3 days prior to your arrival. After that, the cancellation policy displayed during your specific time of booking will take effect.
When will my credit card be charged?
Payments for non-refundable bookings are processed within 48 hours of the booking being made. There will be no charges for all other bookings until your arrival at Portus House.